Every organisation needs IT support and our friendly, knowledgeable team are here to help. We can provide support either remotely via telephone and email, or come into your office and fix the problem in person.
Whether you have lost files, are struggling with a slow system, your email service is disrupted or are worried about a virus attack, we can get you back up and running, taking away the stress and minimising downtime.
Some common causes of downtime and financial losses are:
- Disrupted email service
- Data loss
- Performance issues
- Lost passwords
- Hardware issues
- Expired software licences and SSL certificates
- Virus infections
- Security breaches
We can help you to manage your IT operational environment and avoid these and other problems.
We have been working with ER Information Systems Ltd for two years as our IT partner, helping us implement new solutions and technology.
They are very professional with an outstanding and broad knowledge of the industry which enables us to make the right decisions for our business and therefore makes a direct contribution to our success.
David Scott, Owner, Scott’s Tours
Cost-effective support options
ER Information Systems support packages start from as little as £25/user per month. Standard features include fast response and resolution targets, unlimited remote support, as well as network and device monitoring.
Planning for a healthier network
We’ll audit and document your hardware, analysing overall performance, security and compliance. Your dedicated ERIS account manager will help manage warranties, software licensing and disaster recovery contingencies and produce an IT roadmap for your business.
Increasing efficiency and reducing IT cost
Our experience, ethics and commitment to building lasting relationships means we take every opportunity to improve your business efficiency and reduce costs.
Virtual IT department
For businesses looking for a fully outsourced solution, ER Information Services schedules weekly visits by accredited engineers qualified to perform all administrative functions, assist with budget-planning and consult on overall IT strategy at board level.
Third party liaison
We’re not looking for a place to hide. On the contrary, ER Information Systems will speak to third party hardware and software providers to ensure your systems remain compatible and continue to operate smoothly. We will own any problem on your behalf until it is satisfactorily resolved.
Get in touch – discover how our approach to managing IT can help you